Technical Support
If you need technical assistance or more information on a product that is not working as you expected, please head over to our SparkPNT Forum. Feel free to check out our troubleshooting tips, below, for some suggestions on common topics. By posting on the forum you benefit other users with similar questions. It also gives us feedback as a whole about where our products and documentation need improvement.
On your first visit to our forum, you'll need to create a Forum Account to post questions.
Order and Shipping Issues
If your order was damaged or is missing any parts, please email our support team at support@sparkpnt.com. Please, include your order number and a clear picture of your package's condition on arrival or inside the case showing missing items.
By including information and images of the issue, our support staff can transfer you to the appropriate service team, who can get a jump start on a resolution to the problem.
If your order was placed through one of our distributors, please contact them first to resolve any issues.
Returns Process
For more details on our returns process, check out our full Return Policy.
Troubleshooting Tips
Below are some tip to troubleshoot common issues that users may come across.
Battery Life
When fully charged, the device should be able to operate continuously for over 50 hrs.
It should be noted that the battery's capacity and efficiency will degrade over its lifetime. This is affected by several factors that include, but are not limited to the number of duty-cycles, discharge and charge rates, operating and storage temperatures, chemistry, manufacturing quality and defects, etc.
Users can order and replace their battery; check out our disassembly instructions.