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Technical Support

If you need technical assistance or more information on a product that is not working as you expected, please head over to our SparkPNT Forum. Feel free to check out our troubleshooting tips, below, for some suggestions on common topics. By posting on the forum you benefit other users with similar questions. It also gives us feedback as a whole about where our products and documentation need improvement.

Account Registration Required

On your first visit to our forum, you'll need to create a Forum Account to post questions.

Order and Shipping Issues​

If your order was damaged or is missing any parts, please email our support team at support@sparkpnt.com. Please, include your order number and a clear picture of your package's condition on arrival or inside the case showing missing items.

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If your order was placed through one of our distributors, please contact them first to resolve any issues.

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By including information and images of the issue, our support staff can transfer you to the appropriate service team, who can get a jump start on a resolution to the problem.

Returns Process​

For more details on our returns process, check out our full Return Policy.

Troubleshooting Tips​

Below are some tip to troubleshoot common issues that users may come across.

Battery Life​

When fully charged, the device should be able to operate continuously for over 50 hrs.

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Users can order a replacement battery; check out our repair guide for instructions on replacing this component.

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It should be noted that the battery's capacity and efficiency will degrade over its lifetime. This is affected by several factors that include, but are not limited to the number of duty-cycles, discharge and charge rates, operating and storage temperatures, chemistry, manufacturing quality and defects, etc.

Firmware - Releases, Changelog, Files​

Users can check out the SparkFun_RTK_Everywhere_Firmware GitHub repository for the firmware releases and changes. Additionally, the firmware files from each release is archived in the SparkFun_RTK_Everywhere_Firmware_Binaries GitHub repository. To update the firmware files, check out the Firmware Update section.

USB Interface​

Once the USB driver is installed, two virtual COM ports will be emulated, which can be used as standard COM ports to access UART interfaces of the SparkPNT FPX. To enable the pass-through, refer to the Update Mode Configuration section.

  • Channel A:
    • Pass-through Disabled (Default)
    • Pass-through Enabled: UART1 of the ZED-X20P GNSS Flex module
  • Channel B:
    • Pass-through Disabled: UART0 of the ESP32 (Default)
    • Pass-through Enabled: UART2 of the STM32 LoRa module
Default Settings
  • Baud Rate:
    • LG290P: 460800bps
    • mosaic-X5: 230400bps
    • ZED-X20P: 230400bps
    • ESP32: 115200bps
    • STM32: 57600bps
  • Data Bits: 8
  • Parity: No
  • Stop Bits: 1