Technical Support
If you need technical assistance or more information on a product that is not working as you expected, please head over to our SparkPNT Forum. Feel free to check out our troubleshooting tips, below, for some suggestions on common topics.
On your first visit to our forum, you'll need to create a Forum Account to post questions.
Order and Shipping Issues
If your order was damaged, misplace, or is missing any parts, please email our support team at support@sparkpnt.com. However, if your order was placed through one of our distributors please contact them first to resolve any issues.
For damaged or missing parts, please include a picture of your package's condition on arrival or inside the case, showing missing items to help expedite the process.
Troubleshooting Tips
Below are some tip to troubleshoot common issues that users may come across.
Galileo HAS
When utilizing corrections from the Galileo High Accuracy Service (HAS), users should expect an initial convergence time of ~10-12 minutes and an accuracy of <10 cm.
Battery Life
When fully charged, the device should be able to operate continuously for over 24 hrs.
It should be noted that the battery's capacity and efficiency will degrade over its lifetime. This is affected by several factors that include, but are not limited to the number of duty-cycles, discharge and charge rates, operating and storage temperatures, chemistry, manufacturing quality and defects, etc.
Users can order and replace their battery; check out our disassembly instructions.